We hope you are completely satisfied and pleased with your purchase. However, sometimes things go wrong and we would like to rectify whatever we can.
We are more than happy to refund faulty or damaged items. However, we can only refund cut fabric, ribbon or other cut or made to order product if the product is faulty or damaged, as we would have cut it specifically for you.
Please contact us before returning anything so we can advise you on the best course of action.
Please note– Natural fibres and fabrics they are used in have characteristics and irregularities that are features, and these are not treated as faults.